24-HOUR NURSE HELPLINE

Members and their dependents have unlimited access to registered nurses via a toll-free number for advice, information and support; you may call 24 hours a day, 365 days a year. Feel absolutely comfortable discussing any health question with our nurses because every call is 100% confidential.

Members and their dependents have unlimited access to registered nurses via a toll-free number 24 hours a day, 365 days a year. These nurses are specially trained to offer prompt, knowledgeable medical advice to help members make informed decisions about treating themselves medically.

Of course, our nurses cannot diagnose problems and are not a substitute for physician’s care, but the information received from one of our nurses can compliment physician’s services by giving a better understanding of the health condition in question.

General Reasons for Calling:

• Determine the need to seek medical care
• Questions about medications, tests, or procedures
• Information on care of a new or chronic condition
• Tips on more effective communication with healthcare providers
• Questions about how to stay healthy

Top 10 Reasons for Calling – Children:

• Vomiting
• Fever
• Colds
• Ear Ache
• Sore Throat
• Diarrhea
• Head Trauma
• Rashes

Medication Info Top 10 Reasons for Calling – Adult:

• Medicine Information
• Abdominal Pain
• Headache
• Urination Pain
• Vomiting
• Back Pain
• Chest Pain
• Diarrhea
• Sore Throat
• Cough

Feel absolutely comfortable discussing any health question because every call is completely confidential. If the answer to a question is not readily available, or if a member or someone in their family is facing a health event beyond the scope of the nurse’s expertise, the nurse will suggest you visit a physician for further examination.

*For conditions the Nurse Line Advisor staff feels warrant the attention of a doctor or emergency treatment, the appropriate disposition is made and the patient advised as to urgency.