Online Physician Service
How Does It Work?
You have a medical issue and need a doctor’s input. Simply log-in to the Online Physician section of the website provide in your enrollment kit and submit your question confidentially and securely.
Once your question is submitted, it is directed to a physician for response. Physician responses are authoritative and made within 24 hours from time of the request, with most responses arriving in three to four hours. Problems that require a more rapid response should be directed to your physician or an emergency facility.
When the physician replies an email will be sent to you informing you it’s time to log back in to your private Inbox to read their response. Feel free to ask as many follow-up questions as necessary to ensure that your question has been answered to your complete satisfaction.
So, no more rushed conversations, you can take as long as you want to write the doctor about your situation or concern.
Most importantly, you have extra peace of mind knowing you can ask a highly qualified physician about any medical question anytime, and save money.
No Stress
It’s amazing how a professional response to a simple or complex question can put your mind at ease. Our services enable you to provide better Self-Care leading to a healthier life, and to visit your physician only when necessary.
eDoc is committed to providing you experienced physicians who have a broad-based approach (mostly family medicine) and who are oriented toward prevention and patient empowerment.
When using your Online Physician service you can be assured that the health care decision support you seek can be obtained:
- Quickly
- Securely
- Discretely
FAQ’s:
Who answers my question?
Board Certified physicians who are a friendly and approachable group of family physicians. When they are not answering questions for members online, all maintain active medical status in either private practice or teaching institutions where they see the full range of cases that typically walk into any family practitioners office.
How do I get my answer?
To ensure your privacy and security, the doctor’s response is stored on a secure website and is only accessible by logging in using your personal login name and password. An email notification is sent to your primary email address notifying you that the physician has responded to your question. Next, simply log in to your Online Physician account and read your response.
Can I ask anything?
Yes, so long as questions are focused on health issues. All answers will be provided within 24 hours with most responses arriving in three to four hours during the daytime.
What is the Cost?
There is no additional charge to use this benefit, it is included as part of your benefit program and can be used as often as you need.
Is there a limit to the number of questions I may ask?
No, you are free to ask as many questions as you feel are necessary.
How detailed should my question be?
You should provide the physician with as much detail you deem necessary to adequately describe the issues surrounding your question. The more thorough the information is, the more thorough the response will be.
If the physician feels that additional input is needed from you prior to fully responding to your question, he will ask you to respond to specific follow up questions prior to giving his final response.
*Special Note: Problems that require a rapid response should be directed to your physician or an emergency facility. Online Physician information is not a substitute for in-office medical care. We provide medical information to help you become a better informed consumer and a healthier patient. When appropriate, the physician may suggest that an in-office visit with your personal physician is the most appropriate manner of dealing with your medical issue.)